YONO SBI Banking App: Reimagined
A two-month redesign of SBI's YONO: heuristic evaluation, simplified flows for transfers, beneficiaries and card PINs, and a design system built to fit SBI's legacy.
Design
- Timeline
- 2 months
- My Role
- Product Designer
Overview.
SBI’s YONO app serves millions across India but often falls short when it comes to usability. Many users find the app slow, cluttered, and difficult to navigate — especially during essential tasks like adding a beneficiary, transferring money, or changing a card PIN.
These everyday actions are buried under confusing steps and lack real-time feedback, leading to mistakes, anxiety, and a growing dependence on offline workarounds. This project reimagines the YONO experience to make digital banking feel simple, fast, and reassuring.
